Calendly wasn’t built for customer support.
Headset Army is.

Stop letting sales-focused scheduling tools break your support workflows. Headset Army is the team-first appointment scheduler that protects agent sanity, automates workload balancing, and keeps your support channels locked down.
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Screenshot of Headset Army dashboardScreenshot of Headset Army dashboardScreenshot of Headset Army dashboardScreenshot of Headset Army dashboard
Screenshot of Headset Army dashboardScreenshot of Headset Army dashboard

When a support ticket gets complex, you need a call.
But handing your customer a personal scheduling link creates chaos.

Agents get double-booked when shifts change. Sick days require rescheduling. Customers bookmark links to bypass your ticketing queue. Traditional schedulers were built to help sales reps get discovered. Support teams need the exact opposite: controlled, automated, secure routing.

Support call scheduling done right.

Headset Army gives you simple workflows that dramatically improve support team efficiency and predictability.
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One click, one call. Never reused.

When your agents need to move a customer from a ticket to a call, they hand over a link that automatically expires the moment it’s used. No more customers bookmarking an agent’s calendar to jump the line next week. You control the queue.

How it works Single-use links by default, generated instantly on-demand.

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Built for the collective, not the individual.

Your customers are scheduling with a capability, not a person. Headset Army ties scheduling links to entire schedules rather than individual calendars. If an agent is bogged down or out sick, the system automatically falls back to the next available team member.

How it works Multi-team participation with automatic, multi-tier availability fallback.

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Eliminate calendar chaos before it happens.

Agent availability is fluid. Shifts rotate and call-outs happen. Headset Army holds off on assigning a specific support agent to a booked call until shortly before the meeting actually starts.

How it works Dynamic just-in-time assignment balances the team’s workload in real-time, eliminating manual re-assigning and endless calendar conflicts.

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Protect access to support agents. Lock down your channels.

Keep your team’s direct Zoom links and email addresses private. Instead of sending customers straight to a video conference, Headset Army routes them to a beautiful, branded waiting room. The actual meeting link is revealed only when the call officially begins.

How it works Prevents customers from bypassing official support channels and directly contacting agents in the future.

Designed for the metrics support leaders care about.

-40%

Reduction in agent scheduling conflicts

100%

Protection against calendar hijacking

0

Leaked direct-dial video links

+18%

Boost in Tier-2 CSAT scores

We tried using SavvyCal for our technical support team, but customers kept saving the links and bypassing our triage process. Moving to Headset Army saved our team’s sanity. The single-use links and the waiting room completely fixed our workflow.

Sarah Jenkins

VP of Customer Experience

Predictable pricing with clear value for your business.

Basic

$0

Up to 2 users

  • Unlimited calls

  • Unlimited schedules

  • Unlimited teams

  • Automatic reminders

  • Automatic followups

Team

$19/ user

Minimum of 3 users, paid monthly

  • Everything in Basic

  • 3 or more users

  • Personalized support

Business

$39/ user

Minimum of 10 users, paid monthly

  • Everything in Team

  • 10 or more users

  • Removable branding

  • Custom domain

  • SSO

Ready to take control of your support calendar?

Join other modern support teams abandoning sales-focused scheduling. Give your agents the only tool built specifically for their workflow.

Deploy Headset Army Free

No credit card required. Setup takes 5 minutes.